Ofgem has taken immediate motion in response to reported billing points at EDF. Ofgem has engaged with EDF, directing them to totally examine and confirm the extent of the issue.
Emphasising urgency, Ofgem has additionally sought particulars on the corrective measures EDF plans to implement to stop related errors sooner or later.
The power regulator mentioned: “Now we have spoken to EDF as we speak and instructed them to verify and ensure this isn’t a wider systemic problem and report again to us urgently. Now we have additionally requested what steps they are going to take to stop any future errors of this sort.
“At the moment of 12 months particularly it’s important suppliers guarantee errors like this don’t occur and take speedy remedial motion in the event that they do. Receiving a invoice of this dimension, even when it’s clearly an error, may be extremely distressing for purchasers.
“We count on suppliers to deal with prospects pretty and any billing errors needs to be rectified shortly.”
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