Two power suppliers, E.ON and Tru Vitality, have been given the inexperienced gentle by Ofgem to proceed with involuntary installations of prepayment meters (PPMs).
This determination comes after the businesses met the power regulator’s stringent standards for such installations.
The replace to the listing of authorised suppliers has been made obtainable on Ofgem’s web site, making certain transparency for shoppers concerning which suppliers are permitted to conduct compelled PPM installations.
An Ofgem spokesperson mentioned: “Defending shoppers is our primary precedence. We’ve made clear that suppliers should exhaust all different choices earlier than contemplating compelled set up of a PPM and shoppers will help themselves by reaching out to their provider as quickly as potential in the event that they suppose they gained’t have the ability to pay their invoice, so cost choices will be mentioned.
“Our guidelines on when and the way a PPM will be put in are clear and we gained’t hesitate to take motion if suppliers act irresponsibly.
“We’ll proceed to work intently with shopper teams and suppliers to verify households perceive their rights in relation to PPMs and can usually assessment our guidelines to verify they’re working to guard probably the most susceptible.
“We might additionally strongly encourage shoppers to verify their private particulars and circumstances are updated with their provider, to allow them to be considered if or when cost issues come up.”
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