Ofwat, the water regulator, has introduced a public session relating to potential modifications to the licenses of all water corporations.
The proposed modifications intention to introduce customer-focused ideas, putting an elevated emphasis on enhancing service for shoppers.
Ofwat has highlighted that whereas they’ve already inspired corporations to offer good customer support by way of monetary and reputational incentives inside their value controls, the present licences lack clear necessities for customer support.
The first purpose of the brand new licence situation is to fight situations of poor buyer therapy and maintain corporations accountable for harming or repeatedly failing clients.
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