British Fuel to rent 700 employees for buyer assist

British Fuel is about to spice up its customer support groups with the recruitment of greater than 700 new employees in its UK-based name centres.

These positions, to be crammed by the top of the 12 months, purpose to offer further help to clients, particularly throughout the winter heating season.

The transfer comes as a part of British Fuel’s technique to boost its name centre assets inside the UK.

The corporate, having skilled elevated name volumes final winter as a result of vitality disaster, has earmarked £100 million in assist for purchasers scuffling with vitality prices.

The expanded workforce will even lead to prolonged service hours, operating from 8 am to six pm on weekdays and 9 am to 2 pm on Saturdays.

Chris O’Shea, Chief Govt Officer of Centrica, the father or mother firm of British Fuel, mentioned: “Though vitality costs have come down barely, a lot of our clients are nonetheless struggling general with the price of residing and wish to talk to us for longer about their vitality payments.

“Strengthening our UK name centre operations will permit us to assist extra households with professional recommendation and assist throughout this time.”