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Utility Warehouse has been granted authority to renew involuntary installations of prepayment meters (PPMs), based on the newest replace from Ofgem.
This resolution comes after the provider met Ofgem’s standards, signalling adherence to regulatory requirements.
An Ofgem spokesperson mentioned: “Defending shoppers is our primary precedence. We’ve got made clear that suppliers should exhaust all different choices earlier than contemplating pressured set up of a PPM, and shoppers may help themselves by reaching out to their provider as quickly as potential in the event that they suppose they gained’t have the ability to pay their invoice, so cost choices may be mentioned.
“Our guidelines on when, and the way, a PPM may be put in are clear and we gained’t hesitate to take motion if suppliers act irresponsibly.
“We’ll proceed to work carefully with shopper teams and suppliers to verify households perceive their rights with regards to PPMs and can frequently assessment our guidelines to verify they’re working to guard essentially the most weak.
“We might additionally strongly encourage shoppers to verify their private particulars and circumstances are updated with their provider, to allow them to be considered if or when cost issues come up.”
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