One 12 months in the past, ZF Wind Energy launched Thrive, an all-encompassing service idea for wind park operators. With us is Sivakumar Jayapal, chief service officer for ZF Wind Energy.
A written portion of this podcast is under however be sure you take heed to the complete episode in your most well-liked podcast service.
Sivakumar Jayapal, chief service officer for ZF Wind Energy
WPED: Sivakumar, while you look again at one 12 months of Thrive, are you a contented man?
ZF Wind Energy is a world chief in gearbox and powertrain manufacturing for the wind business, we intention to empower a sustainable future with our companions. Our service helps our merchandise. Once we launched Thrive, we felt the market wanted an all-encompassing service method that helps wind park operators, OEMs and customers get probably the most from wind energy.
Once I look again on the final 12 months, I can solely verify it was a good suggestion to pioneer with the Thrive service agreements on this dynamic wind market. The actual fact we will ship all sorts of companies to ensure steady availability, creates some peace of thoughts for our companions. Thrive is enabled by digital options and it gives worldwide discipline restore, workshop companies, spare elements administration, associate coaching and a gearbox pool. It’s a world idea, with a regional and private method.
It’s a world idea, with a regional and even private method. World and private don’t all the time go hand in hand. Are you able to clarify how that works?
Certain, it begins with how we associate with our companions. We don’t see them as clients, we’re enterprise companions. We work as companions with our clients and tailor our providing to their preferences. There isn’t any commonplace or mounted method, we all the time develop a customized package deal along with our companions which fits their enterprise mannequin, offering a alternative to pick out any mixture of our service choices. If we really feel our associate’s enterprise solely wants our help for spare elements administration, we develop a spare elements package deal. You don’t must pay for companies your corporation doesn’t want… you solely put money into these components that make your corporation thrive. Thrive means “to prosper, to be lucky” …. and we embody that definition by way of the ability of our service.
We even help our companions to work as impartial as attainable. We offer them associate coaching, to allow them to serve their very own enterprise. Additionally, this coaching shouldn’t be a regular coaching… it’s based mostly on the wants of the associate. We have now our personal coaching facilities the place we welcome everybody for hands-on trainings from visible inspections to element exchanges. Or we journey to the wind web site of our associate the place we ship on-site up-tower trainings. After each coaching the associate is absolutely licensed, and he’ll be capable to do to interventions at his personal. This fastens the interventions and maximizes the turbine output.
So these customized packages and private associate coaching are your regional method?
Oh no, this goes additional. Our worldwide service is simply attainable due to robust and skilled native service facilities and groups. We have now workshops unfold all around the world, to ensure brief refurbish time. All of them are geared up with trendy precision machineries, excessive class high quality gear and very expert gearbox consultants. Years of expertise mixed with strategic planning and scientific forecasting supply a lead time of solely 90 days on the excessive runner gearboxes and the identical assure as a brand new gearbox. Our logistic scope consists of the pickup of restore gearboxes and the supply of refurbished gearboxes to wherever on the planet. We convert the advanced logistical system to quite simple and worry-free transportation of gearboxes for our companions.
Does the current partnership between ZF Wind Energy, Vestas and ABS Wind match on this regional method?
Sure, just a few months in the past the three of us joined forces to fulfill the calls for of regional companions in South America. With ABS Wind in Macaíba, Rio Grande do Norte, we make the most of native sources and certified professionals. This not solely strengthens the native financial system, but additionally ensures high-quality service to companions within the area.
With the mix of worldwide expertise, regional sources and a dedication to sustainability, we provide high-quality companies to allow steady availability for our companions.
This podcast is sponsored ZF Wind Energy
Filed Below: Featured, Podcasts
